AB-730 prompts and chats explained
Manage prompts and chats by using Microsoft 365 Copilot is worth 20–25% of AB-730 and is the most hands-on domain: how to write a good prompt, how to save, schedule and share it, how Copilot uses memory and instructions, and how to find, rename, delete and organise your chats and notebooks. If you use Copilot daily, much of this is muscle memory; the exam turns it into recall of exact options.
The outline has two groups: creating and managing prompts, and managing chats.
Create and manage prompts
What makes a prompt effective
A strong prompt states the goal, supplies context, names the source, and says what the output should look like. The outline adds model selection: where a choice of model is offered, pick the one suited to the task. A short reasoning-heavy task and a quick rewrite may not need the same model.
| Element | Example |
|---|---|
| Goal | Summarise the risks in the attached plan |
| Context | For a steering group that has not read it |
| Source | Use the project plan and last week’s status email |
| Format | Five bullets, plain language |
Resources to reference
The outline asks you to select appropriate resources to reference. Pointing Copilot at the specific file, email thread or meeting beats hoping it finds the right one. The reverse also holds: referencing too much unrelated material dilutes the answer.
Save, schedule, share
| Action | Use it when |
|---|---|
| Save a prompt | You will reuse the same wording |
| Schedule a prompt | You want it to run at a regular time without typing it again |
| Share a prompt | Colleagues should benefit from the same wording |
A common exam trap: sharing and scheduling are not the same. Sharing gives others the prompt; scheduling repeats it for you.
Refine
A first answer is a draft. Refine by narrowing the audience, changing the format, adding a missing source, or asking for a shorter or longer version. The exam prefers a specific follow-up over starting from scratch.
Memory and instructions
Copilot can use memory and instructions to shape responses so that you do not have to repeat preferences. You should be able to describe what they are for: persistent preferences and background that influence how Copilot answers. If a question describes a user who keeps re-entering the same preference, memory or instructions is the likely answer.
Manage chats
| Task | Notes |
|---|---|
| Find a previous chat | Use your chat history instead of rewriting the prompt |
| Rename a chat | Gives it a meaningful label so it is easier to find |
| Delete a chat | Removes a conversation you no longer need |
| Organise and share with notebooks | Group related material in a notebook and share it |
Notebooks are the answer when the scenario involves collecting related chats, files and notes in one place that you can keep coming back to and share.
Three practice questions
Question 1. A coordinator keeps rewriting the same weekly status prompt and then emailing it to colleagues so they can use it. What is the simplest feature to use?
- A. Schedule the prompt and delete the chat
- B. Rename the chat to Weekly
- C. Save the prompt and share it
- D. Ask Copilot to forget the prompt
Show answer
Answer: C
Saving the prompt keeps the wording for reuse and sharing it gives colleagues access to it. Scheduling repeats a prompt but does not distribute it. Deleting the chat removes it. Renaming it only changes the label.
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Question 2. A consultant gets a long, general answer to a prompt asking for advice on a client proposal. She needs a short answer for executives based on a specific document. What is the best improvement?
- A. Refine the prompt to reference the document and ask for an executive-level summary in a set length
- B. Submit the same prompt again
- C. Delete the chat and ask nothing further
- D. Remove all context so the answer is more general
Show answer
Answer: A
A better prompt names the source document, the audience and the format, which addresses each weakness of the first answer. Repeating the same prompt gives a similar result. Deleting the chat does not change the next answer. Removing context makes the response less relevant, not more.
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Question 3. A user wants to open a chat from three weeks ago in which Copilot drafted a client proposal. What should she do?
- A. Retype the prompt and hope for the same answer
- B. Schedule the prompt to run again
- C. Share a notebook with herself
- D. Find the chat in her chat history
Show answer
Answer: D
Previous chats can be found in the chat history, so she should open it there. Retyping the prompt will not reproduce the same conversation. Scheduling a prompt creates future runs. Sharing a notebook with herself is irrelevant.
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How to study this domain
Try each action once: write a prompt, save it, schedule it, share it, then rename and delete a chat. Keep a one-line definition for notebook, memory and instructions. The study plan places this domain in week 2.